Refund policy

At Fluffifi we strive to ensure you are completely satisfied with your purchase. However, as our products are custom-made to order, we have specific guidelines for refunds and returns:

Eligibility for Refunds:

Refunds or replacements are offered for items that are misprinted, damaged, or defective. Please contact us within 30 days of receiving your order to report any issues.

Refunds are not available for buyer’s remorse or incorrect size selection. Please refer to our detailed size guide before placing your order.

How to Request a Refund:

To request a refund or replacement, email us at admin@fluffifi.co.uk with your order number and a clear photo of the issue (e.g., misprint, damage).

Once your claim is reviewed and approved, we will process a refund or send a replacement at no additional cost.

Non-Returnable Items:

Due to hygiene reasons, certain items (e.g., face masks) cannot be returned or refunded unless they are defective.

Lost Packages:

If your package is lost in transit, please notify us within 30 days of the estimated delivery date. We will investigate and provide a resolution.

Return Address:

Returns should be sent to the address provided in our confirmation email. Please note that return shipping costs are the responsibility of the customer unless the item is defective.

EU Consumer Rights:

In accordance with UK and EU consumer laws, personalized or custom-made items are exempt from the right to cancel. However, we are committed to resolving any issues with your order promptly.